Terms & Conditions

Delivery & Charges

We aim to process and dispatch orders on the same day where possible. Weekend orders will be processed on the next working day. Orders are sent by 1st Class Post, however, please allow 3-5 days for delivery in the UK and up to 10 days for international deliveries. If you haven't received your order by this time please contact us via the 'contact us' page on this website or by phoning us on 00 44 (0)1204 525385.

Postage and Packaging is charged at £2.95 to all mainland addresses within the United Kingdom and sent by Recorded 1st Class Post. If you live outside of the United Kingdom the following charges will apply:-

To EU: £7.95

To Rest of the World: £14.95

Orders within the U.K. are sent by Recorded 1st Class Post and orders from outside the U.K. are sent by Airmail. All orders will require a signature on arrival and therefore cannot instruct the postman where to leave your order. In the event you are out when the goods are delivered, instructions will be left as to where to collect.

Please note if you are outside the EU postal items may be examined by customs, and as such you may be liable to pay customs charges on arrival.

VAT

All prices quoted are inclusive of United Kingdom Value Added Tax. The prices shown on our pages are the same for all customers regardless of their country of origin.

Returns

We want you to be happy with your purchase. If however you are not completely satisfied you may return your purchase within 14 days of dispatch for either an exchange or refund. However, please ensure you adhere to the following terms:-

1) Before returning any goods please contact us by sending an e-mail via the 'Contact Us' page on this website or by telephoning us on 00 44 (0)1204 525385 stating your reason for returning the goods.

2) Goods must be returned to us in the same "unworn condition" as they were delivered to you. All our customers are advised, when trying shoes on, to remain indoors as we cannot accept goods that are soiled or damaged to be refunded.

3) Return postage is non-refundable unless the item is faulty.

4) For all exchanges, postage will not be charged for the exchanged item to be posted back to you.

5) We advise that you obtain a certificate for 'Proof of Postage' from the Post Office when returning shoes to us.

6) If you live locally, you may prefer to call into our shop in Bolton town centre to return your goods.

None of the above affects your statutory rights.

Payment

We accept most major credit/debit cards including Visa, Mastercard, Visa Delta, Maestro, Solo and Electron.

Credit/Debit Card Security

When paying for your goods you will be transferred to our webstore provider's secure payment server, Nitrosell. Your connection to this server will be encrypted using the 128-bit version of the industry standard encryption technology Secure Socket Layer (SSL). This technology encrypts all the information you submit, including your credit card details, thus providing a completely secure environment for your transaction. Credit card details are never held in a clear text format.

A closed padlock icon on your browser signifies the secure connection is in place and the address in your browser's address bar will begin https://.

We use Realex Payments to manage our transactions and Natwest to authorise them and use 3D secure payment. Please be assured that when you insert your credit/card details transaction is 100% secure. Credit card details are never held in a clear text format.

Terms and Conditions

Disclaimer

Nelsons for Shoes reserves the right to change any of the content on the website without prior warning. Every care has been taken to ensure all information on the website is correct and as accurate as possible. Nelsons for Shoes cannot be held responsible for any inaccuracies or discrepancies. Nelsons for Shoes and other parties concerned with the creation of this website are not liable for any incidental, consequential, direct or indirect damages caused by the use of the this website or any viruses that may infect your computer as a result of accessing the website.

Security and Privacy Policy

This website is owned, operated and licensed by Nelsons (Footfitters) Ltd trading as Nelsons for Shoes. The content is not for commercial use and cannot be altered, copied, distributed or published. You may only download content required for the purpose of placing an order and it may not be used for any other reason. Nelsons for Shoes is committed to protecting your privacy. We will only collect or use information about you lawfully in accordance with the Data Protection Act 1998. None of your details will be passed on to third party sources. If you place an order we will ask you for your title, forename, surname, address and delivery address, contact number and email address. This information will be held securely and may only be accessed by you using the username and password you create when you register. We will use your details to manage your order such as sending confirmation emails. You have a right to ask for a copy of the information we store about you and correct any inaccuracies. If you wish you to do so, please contact us via the 'contact us' page.